If you don’t like the jewellery purchase from us, you can send it back to us within 7days
from the date of delivery. We will make sure to refund the entire amount back to your
account within 10 working days. The amount of the product refund, should not exceed more
than Rs. 2,00,000, in case of Jewellery . For amount higher than the prescribed limit,
our buyback policy is applicable. The 7 days refund policy is not applicable on Gold
Coins; however, our buyback policy is applicable for the same.
Below mentioned process needs to follow while returning product
- • Refund request can be done by informing our customer care team via email or call. We will thereby collect the product from the provided shipping address and initiate the refund process immediately.
- • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for the refund to be initiated within 7 Days.
- • In case, if you don’t produce the original certificate of the product, we will send the jewellery/solitaire to the Lab for recertification and the shipping along with the certification cost shall be borne by the customer. The certification cost of gold & silver jewellery is Rs. 500 and for Solitaire gold & silver is Rs. 3000.
- • During the quality check of the product by our quality check team, any product which show signs of wear and tear, or have been resized, altered, damaged cannot be accepted under 7days refund policy and for that our buyback policy is applicable.
- • This refund facility is not available at any of our stores and it is exclusively available for purchase made at www.goldifyapp,com